I called the Tuffy store for a quote on transmission service I have checked several other businesses and they had a fair price so I dropped my car off in the morning at Tuffy they called me and told me that the problem was not my transmission it was my power steering was leaking and making noise and I would need a new Rack and Pinion it was more expensive then the quote for the transmission service but they guaranteed me this was the problem when I went to pick up my car they showed me the old parts and I did not realize how bad my steering was until after they did the repair what a difference it has made.
— Jason C., Lansing, MI
VERY PROMPT AND PROFESSIONAL SERVICE
— ROY M., LANSING, MI
Addressed the issues i was concerned with on my vehicle and performed repairs in a timely manner at a good price. Great professionalism all around. Thank you to the team at Tuffy!
— Brooks J., haslett, MI
My son is a student at MSU. He was having car problems, so I had it towed to Tuffy in East Lansing. I wasn't familiar with any repair shops in the Lansing area so I just had to hope that Tuffy was a trustworthy business. I received a call from the owner who explained what the issue was with the car and what my options were. He advised me that Tuffy could complete the repair the next day, however, he wanted to let me know that the problem might be covered under my Chrysler Powertrain warranty. He took the time to contact the Chrysler dealership to verify that this was the case. I ended up having the car towed to the Chrysler dealership to do the repair. By doing so, he saved me a considerable amount of money. I was very impressed by the costumer service at Tuffy and I would highly recommend the shop if any other parents need service for their student's vehicle.
— dan b., rochester, MI
Service manager listens as you communicate what needs to be done to vehicle. Mechanic talks with you before he begins his work on vehicle. I had to leave and when I returned, mechanic showed pictures he had taken of engine trouble. Mechanic explains what he has to do before during. They do not try to talk you into work that does not need to be done.. I have full trust in this East Lansing Tuffy Shop. The same goes for all the customers I chatted with in the waiting room. Their prices are very fair and less then an auto dealership.
— Randy G., Lansing, MI
The staff at Tuffy has been fabulous.high degree of integrity and character.i have been a longstanding customer. I recently had my sons car in for a brake job. It was done timely and at a very competitive price. I then took my car in due to a cracked manifold exhaust. It happened over the 4 th of July weekend. A Traverse City repair shop diagnosed it but didn't have time to fix it over the holiday weekend. It was quoted as a $750 repair. I brought it to Tuffy upon returning home and they informed me of an extended GM warranty on that issue. They informed me of it and to take car to dealer for a free warranty repair. The other repair shop failed to inform me of that GM warranty. I am continued to be impressed with their integrity.... Tom L
— Tom L., East lansing, MI
800 miles from home. Disabled wife in a wheelchair. Small dog with you on a day much too hot to leave in your vehicle. Generator muffler loose and making noise in your motohome. We trusted what we had previously heard as good reviews and went to Tuffy in East Lansing. Although a problem they readily admitted they did not see much of, they dove in; found a missing bolt and tack-welded a clamp that was not holding, and we were back on our way. Matt and Butch were awesome. We are just very thankful our experience matched the good reviews we had heard of. Highly recommended.
— David R., Wilmington, MI
Always honest. They never try to sell me something I don't need.
— Steve A., Okemos , MI
I have been coming to this location for the last 5 years for oil changes and regular maintenance, and cannot say enough great things about its staff and quality of service. My particular review stems from a recent experience in which I went elsewhere (my fault) for an inspection, and was quoted an exorbitant amount for work they deemed "necessary". I immediately brought my car to this location, and was assured that my car was indeed fine, and needed only very basic servicing. This is an example of how fair and kind Tuffy East Lansing is when it comes to doing business. They always have the customers' interest in mind, and will not try to gouge you. The manager, Matt, is so helpful and nice. Don't go anywhere else! I learned my lesson! They also always have great coupons on their website!
— Linda B., East Lansing, MI
I brought my car in to have an engine light, or code looked into for my car. It had been stored 7 months, and when I drove it for the first time, a light came on. When I took my car into Tuffy, the technicians were very helpful. They did a road test, checked out the engine light, and told me that the light was probably a light on due to the car being parked for a very long time. They made it so the problem seemed something minor, and I've been driving this car successfully with no issues for 2 months! They were very helpful, and did a vehicle inspection for me, and I brought my car to them again when it needed an oil change. I couldn't be happier with the level of customer service that I received there! I will be a repeat customer time and time again!
— Julie M., St Johns, MI
I have had work done on various vehicles over the years at Tuffy and have been very satisfied with their work. Everyone that I worked with was professional and courteous. I would recommend them to anyone that is needing repairs done on their vehicle.
— Esther L., Smith, MI
I like to work on my own vehicles but when I don't have the time or the job is too big it becomes a Tuffy. The team is great! Always professional and thorough. Prices are better than fair and service is always completed quicker than expected. Interesting now that most of my vehicle repairs are now Tuffy's.
— Michael B., East Lansing, MI
We have used Tuffy for all three of our cars for both large and small repairs. The service is exceptional! David cares about his customers and has earned our business and recommendation.
— Sherry A., Okemos, MI
Truly appreciated the friendly help at your service counter. Jule Musial really went above and beyond by helping me after hours with a ride, and thus getting 1/2 hour later start on her Saturday evening. Much appreciated Julie's kindness!
— Nancy M., East Lansing, MI
My son took our car to Tuffy because it was overheating. We thought the car had a big problem and we were concerned because we had no idea what was wrong and he's away at college. The folks at Tuffy were absolutely great with him. They decided that the car had a minor problem and they fixed it quickly. They were also extremely fair about pricing. I would recommend this place to anyone over and over again!
— Ann B., Farmington Hills, MI
Thank you David. I've never worked with a more professional and easy to get a long with person in my life. I'm working with him from out of town and was treated very fairly. David even fixed a few small issues at no charge without asking. You can't beat this kind of service anywhere. I'll use Tuffy locally from now on, to service my cars, because of David. I'd highly recommend the East Lansing Tuffy to all car owners if I lived there. David is an outstanding employee. Thanks again!
— Thomas C., Grand Haven, MI
The technicians at Tuffy are wonderful. They always provide quality work at a fair price. I have referred several friends to Tuffy and will continue to do so.
— Amy V., Williamston, MI
"I just went to Tuffy for the first time. Service with a smile - always a plus! I'm definitely going to be taking my car back here for all my auto repair needs.
— Kasper M., Okemos, MI